Frequently asked questions
The colours of our leather
We currently have three main colours in our range: Heritage - A rich brown tan. Smoke - A warm grey. #OldFashioned - A natural beige. We do our best to display the colours of our goods as accurately as possible on the website. The actual colours you see will depend on your screen so we can't guarantee that your screen will accurately reflect the colour of the product on delivery.
Our über premium 100% vegetable tanned Italian leather is the best of the best. Hand selected. Dyed in age old wooden drums and hand Finished. Leather is a natural material and the colours, shade and depth can vary. The colour of the leather will also appear differently depending on which light you look at the leather under. The beautiful quality is the depth of colour, it's by no means flat. The leather will develop a rich patina over time and the more you use it and expose it to sunlight, the richer and darker it will become.
Do you ship worldwide?
We ship hard graft goods all over the world to most destinations everyday from the United Kingdom with DHL and UPS in the UK. We are able to ship to Russia with Parcelforce Global Priority, although an expensive service it's reliable and currently the only available option. You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don't like to guarantee exact delivery times due to unexpected delays that could occur with customs etc.
If your shipping destination is not available, please contact us.
How can I pay for my order?
Prices on our website are currently charged in sterling (£). We accept credit card payments from Visa, MasterCard, American Express and Discover through PayPal. You can also pay with your PayPal account but you don't need a PayPal account to pay with your credit card.
I have just placed my order, what happens next?
We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within five working days and sent off. Once we have received your order it's not possible to change or cancel it. If you have made a mistake with your shipping address it's not always possible to change it in time but please contact us immediately to see what we can do.
How much does shipping cost?
UPS UK: £8 / DHL EU & Switzerland: from £12 / DHL Australia, Canada, Japan: £18 / DHL USA: £12 / DHL Rest of World: from £26 / Parcelforce Russia: from £75
Can I track my order?
As soon as your order has shipped, we'll email you the DHL tracking number.
Do I have to pay tax or import fees?
If your delivery address is within the EU 20% VAT is included in your total price. Product prices for all other destinations do not include VAT but you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your customs office for further details.
What is the return policy?
If you would like to return your order please email us. We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. When you purchase from hard graft we guarantee that you'll get a brand new product. You will be the first owner of a brand new case, bag or pair of shoes. You get to wear it in and make it yours.
We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend or try and sell it privately (hard graft goods tend to have a very good resale value).
We are also not able to directly exchange goods so if you decide you would like a different product you will need to return or cancel your order and place a new one. In the unlikely event that you are not happy with your goods, please email us immediately as we will need to authorise the return. Your return must be dispatched within seven working days from receiving the delivery. Return requests will not be accepted outside of this period or without the supplied return address label. Once the goods are returned to us in the original and unused condition we will process a refund for the goods. If the return is despatched after seven working days we will issue a store credit only at our discretion. If you send back used goods they will be sent back to you at your expense. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.