CLOSE
beta
 
Worldwide Express Shipping

FAQ

FAQ


Delivery times?

We try to ship in stock orders within 1-2 working days. Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item. UPS/DHL Express will usually take 1-3 working days to then deliver your package to main cities around the world.


Do you ship worldwide?

We ship hard graft goods all over the world to most destinations everyday from the United Kingdom with DHL. You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don't like to guarantee exact delivery times due to unexpected delays that could occur with customs etc.

If your shipping destination is not available, please contact us.

Unfortunately, due to circumstances out of our control we are only able to ship to business addresses in Russia.


How can I pay for my order?

Prices on our website are currently charged in sterling (£). We accept credit card payments from Visa, MasterCard, American Express and Discover through PayPal. You can also pay with your PayPal account but you don't need a PayPal account to pay with your credit card.


I have just placed my order, what happens next?

We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within five working days and sent off. Once we have received your order it's not possible to change or cancel it. If you have made a mistake with your shipping address it's not always possible to change it in time but please contact us immediately to see what we can do.


How much does shipping cost?

UK: £8 / EU: from £12 / USA: £12.50 / Australia, Canada, Japan: £18.50 / Switzerland: £15 / Rest of World: from £26



Do I have to pay tax or import fees?

If your delivery address is within the EU 20% VAT is included in your total price. Product prices for all other destinations do not include VAT but you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your customs office for further details.


What is the return policy?

We want you to be happy with your new hard graft but if you unpack the goods and find that it's they are not quite right for you please email us immediately. We will authorise the return and email you the return address label (return postage costs are the customer's responsibility). You have strictly 7 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 7 days) and we can only accept your return if the goods are absolutely unused and in the original condition. We are a small independent design company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.


Lifestyle Accessories With A Down To Earth Aesthetic

Founded in 2007 by designers monie.ka and James Teal. Hard Graft was born in Austria and raised in London, UK with an ambitious worldwide outlook. We are dreamers who believe in the great. Clever thoughtful and unexpected designs carefully developed and mastered. Juxtaposing new ideas with good old-fashioned skilled workmanship using rich, premium and highly resourceful materials. Accessible luxury goods that travel between traditional artisan and future aesthetics. Constantly changing and evolving but always holding on to the good.

Select your delivery region. 20% VAT is only charged in the European Union. Prices are charged in £ UK Pounds.

We'll save a cookie in your browser to remember the selection.

European Union
Rest of World
×
Members Club