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Order by Midnight December 21st for
Christmas Delivery within the UK

FAQ

FAQ


Last day for Christmas delivery?

We try to ship in stock orders within 1-2 working days. UPS/DHL Express will usually take 1-3 working days to then deliver your package to main cities around the world. We recommend placing your order by Tuesday, 16th December 2014 which should allow enough time for your package to arrive in time for Christmas.  Please be aware that we are at the mercy of our shipping partner (DHL/ UPS) and there can be unforeseen delays in customs or with the delivery. So to make sure you have a Merry Christmas please place your order as soon as possible.


Do you ship worldwide?

We ship hard graft goods all over the world to most destinations everyday from the United Kingdom with DHL. You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don't like to guarantee exact delivery times due to unexpected delays that could occur with customs etc.

If your shipping destination is not available, please contact us.

Unfortunately, due to circumstances out of our control we are only able to ship to business addresses in Russia.


How can I pay for my order?

Prices on our website are currently charged in sterling (£). We accept credit card payments from Visa, MasterCard, American Express and Discover through PayPal. You can also pay with your PayPal account but you don't need a PayPal account to pay with your credit card.


I have just placed my order, what happens next?

We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within five working days and sent off. Once we have received your order it's not possible to change or cancel it. If you have made a mistake with your shipping address it's not always possible to change it in time but please contact us immediately to see what we can do.


How much does shipping cost?

UK: £8 / EU: from £12 / USA: £12.50 / Australia, Canada, Japan: £18.50 / Switzerland: £15 / Rest of World: from £26



Do I have to pay tax or import fees?

If your delivery address is within the EU 20% VAT is included in your total price. Product prices for all other destinations do not include VAT but you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your customs office for further details.


What is the return policy?

Christmas returns: Goods bought from December 1st 2014 are eligible for an extended Christmas return period. Please notify returns@hardgraft.com before 9th January 2015 for details on how to return your item. We ask that the original purchaser of the goods contacts us as any refund or store credit will only be provided to the original purchaser.

Lifestyle Accessories With A Down To Earth Aesthetic

Founded in 2007 by designers monie.ka and James Teal. Hard Graft was born in Austria and raised in London, UK with an ambitious worldwide outlook. We are dreamers who believe in the great. Clever thoughtful and unexpected designs carefully developed and mastered. Juxtaposing new ideas with good old-fashioned skilled workmanship using rich, premium and highly resourceful materials. Accessible luxury goods that travel between traditional artisan and future aesthetics. Constantly changing and evolving but always holding on to the good.

Select your delivery region. 20% VAT is only charged in the European Union. Prices are charged in £ UK Pounds.

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