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Terms

ORDERS

When you place an order your delivery address and products are confirmed with our shipping software. At this point we can’t modify or cancel the order. If you placed an order in error, you’ll have the possibility to return after delivery.

 

RETURNS

If you want to return something, you have 14 days from the delivery date to request and despatch a return. You can request a return here. You'll need your order number and the same email address you used to place the order. Original shipping costs are non-refundable and return shipping is on you. If your return is post stamped outside the return window, you are only eligible for a store credit.

 

HOLIDAY / CHRISTMAS RETURNS

Orders placed on or after November 25th 2019 can be returned until January 6th 2020. We can only accept returns of unused products in the original packaging.

All costs associated with returning products are your responsibility and any original shipping costs are non-refundable. If your return is post stamped outside the return window, you are only eligible for a store credit.

 

IMPORT DUTY AND TAX

Orders within the EU have 20% UK VAT included in the total price. Orders to Germany have 19% MwSt included in the total price. Orders to France have 20% TVA included in the total price. Orders to Australia have 10% GST included in the total price. Orders to all other destinations do not include tax. All International orders outside the EU may be subject to import duty and fees on delivery. Duties are based on the sales tax rate of your country. Orders to the USA with a value under $800 will not attract import duties. If your order is over $800 we recommend placing separate orders.

 

WARRANTY

In the unlikely event that you believe your product has a manufacturing defect, you need to let us know within 5 working days from delivery. If your product develops a noticeable problem at any time, just get in touch and we’ll help you find a solution.

 

PRIVACY POLICY

We never share or sell your personal information to any third party. Your details are only used to contact you about your order. You can opt to receive our newsletter emails by signing up on our site or at the checkout after placing an order. All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.

 

COPYRIGHTS

This site and all of its contents is owned and operated by WORKING CLASS HEROES Ltd - a company registered in England and Wales with VAT No. GB133805135. HARD GRAFT is a registered trademark. HOLD ON TO THE GOOD is a registered trademark.

We are driven by INSTINCT. We Create LUXURY Lifestyle Accessories with DOWN TO EARTH Aesthetics.

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What we're made of

Our leathergoods, clothing and footwear are all made in Italy from locally sourced Italian and European materials. We’ve spent the last 10 years tracking down the best suppliers, materials and manufacturers to ensure we do justice to our designs.

Click or swipe through to meet the materials.

Hand stained 100% Veg Tan Leather from Tuscany

CLASSIC BROWN
Our vegetable tanned leather is beautifully unique from one piece to another and matures gradually over time. The natural surface structure reveals creases, wrinkles and little imperfections. The skin is tanned in age old wooden barrels with tree bark, chestnut and mimosa. How you use and look after your product will determine how fast a patina will develop.

Washed 100% Veg Tan Leather from Tuscany

OFF-GREY
Each hide of leather gets its true ash grey effect from a special washing process that also creates a soft, worn-in feel. The surface has an amazing depth to the appearance. Wrinkles and perfect imperfections are right there on the surface to be embraced.

Washed 100% Veg Tan Leather from Tuscany

COAL BLACK
A thick oily, liquorice black is enhanced with the special washing process that also results in a soft, worn-in feel. This also gives an amazing depth to the appearance. Wrinkles and perfect imperfections are right there on the surface to be embraced.

A Unique Soft Nappa Leather from Tuscany

DUSTY BLACK
The irregular surface structure and dusty effect gives this leather a unique look. Wrinkles and perfect imperfections are right there on the surface to be embraced.

Robust 100% Wool Felt from Germany

Right from the start we developed a 100% pure new wool felt with our factory in Germany to exactly fit our requirements. This 3mm felt is carefully made from fine selected merino wool fibres and then compressed, giving it excellent characteristics to protect your precious tech - sturdy yet soft, water repellant, shock-absorbing and natural. It’s a special blend with a refinement that is unmatched.

Robust 100% Wool Felt from Germany

Right from the start we developed a 100% pure new wool felt with our factory in Germany to exactly fit our requirements. This 3mm felt is carefully made from fine selected merino wool fibres and then compressed, giving it excellent characteristics to protect your precious tech - sturdy yet soft, water repellant, shock-absorbing and natural. It’s a special blend with a refinement that is unmatched.